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	The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
	Author: Keith Dawson Published: 2003-12-04 ASIN: 1578203058
	List price: $44.95 Our price: $32.44	Usually ships in 24 hours As of: February 07th, 2012 08:29:40 PM

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center